If you are not receiving emails sent from Bitcoin.me, please follow the instructions below to check your email’s settings:
- Are you logged in to the email address registered to your Bitcoin.me account? Sometimes you might be logged out of your email on your devices and hence can’t see Bitcoin.me emails. Please log in and refresh.
- Have you checked the spam folder of your email? If you find that your email service provider is pushing Bitcoin.me emails into your spam folder, you can mark them as “safe” by whitelisting Bitcoin.me email address. You can refer to How to Whitelist Bitcoin.me Emails to set it up.
Address to whitelist: no-reply@id.klever.io
- Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.
- Is your email inbox full? If you have reached the limit, you won't be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.
5. If possible, register from common email domains, such as Gmail, Outlook,Yahoo etc.
How to Whitelist Bitcoin.me email
If you find that your email service provider is pushing Bitcoin.me emails into your spam folder, you can follow the below instructions to whitelist Bitcoin.me email address.
Gmail
- Log in to your Gmail account and go to [Settings] - [See all settings].
- Go to [Filters and Blocked Addresses] tab. Click [Create a new filter].
- Copy and paste the official Klever email address to the [From] field and click [Create filter].
Address to whitelist: no-reply@id.klever.io
- Check the box next to [Never send it to Spam] and click [Create filter].
