If you've just restored your wallet yet your balances are at zero, don't panic. Most likely, you've accidentally restored a non-existing–thus empty–account instead of yours. To get your account back, you need to be extremely precise when typing your backup phrase down. Here, we'll guide you through checking your seed phrase and restoring your wallet.
Go through your wallet accounts
Go to the Wallet accounts to check whether your wallet address after restoration are same as before and if any balance's missing for your entire portfolio or for some particular assets only. If you can see some of your balances, try restoring your wallet again from scratch.
Double-check your 12-word backup phrase
Your backup phrase is case and typos-sensitive. Please make sure that:
- You have the words typed out in the correct order with spaces in between.
- You have only used lower-case letters.
- The words are spelled out correctly, with no errors and/or typos.
- There are no spaces before the first word and after the last one.
Check your other devices
Do you have multiple devices sharing one Klever wallet ? If so, try to re-check your backup phrase using one of these. Perhaps you accidentally made a typo back when you were writing your 12-word seed down.
In case you remember the exact day you set up your wallet for the first time, try looking through your files or trash bin. You might've taken a screenshot of your backup phrase, which will let you access your wallet. If that works, make sure to write the phrase down somewhere safe and delete the screenshot.
Consult the dictionary
Check https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt that was used to generate your 12-word backup phrase. Naturally, every single word you have written down must be present in the dictionary. In case it's not there, please try to replace the missing word with a similar one from the dictionary. After that, restore your wallet again using the new phrase.
Please note that the wallet will still 'restore' an account even if you type a non-existing backup phrase–that is, one that contains words not found in the dictionary. Since no account can correspond to a non-existing phrase, you'll see an empty wallet. The only way to fix this is to carefully inspect the phrase you're using, check it against the dictionary, and try swapping some words with similar ones it includes.
Klever encrypts your account secrets locally with a password you provide. We never send that information to our servers. So, we do not have a copy of your seed or private keys.
When setting up an account inside Klever, you are asked to backup your 12-words seed directly. You are responsible for safekeeping of your account secrets: 12-words seed phrase, private keys, account files or any other locally stored secret information.
Any loss of access to your wallet due to lack of safekeeping your account secrets will make any cryptocurrencies inaccessible and Klever is not responsible of that.