For Klever Support team to check your swap they need the following information:
- The Swap Identifier
- The Sending Address. That's the wallet address from where you sent your tokens.
- The transaction Hash of the swap
To obtain the Swap Id, Sending Address and the transaction Hash of the swap:
- From your Portfolio screen, click on the swap center.
- Tap on View all from the My last swaps.
- From the My Swaps list tap on the failed swap(which is display by red cross mark)
- In the next screen:
- click on the copy icon to copy the Swap identifier to the Clipboard.
- click on the From address from swap details. This is the Sending Address. You can then click on the copy icon to copy the address to the Clipboard.
- click on the copy icon to copy the Hash to the Clipboard.